@reejajohn I have linked your account to this investigation so we can track this for you. As soon as a fix is available, you will receive an automatic email notification from our technical team. Thank you for your patience while we work on this.

I have the same issue, please advise.

@drewB63 Our development team is looking at the problem, and are working to resolve it ASAP.

Are there any updates to this issue? It has been going on for a while now and we all need to submit our returns.

@SianOBoyle Our investigation is still open, but there have been some updates which may have the problem for some customers. Please clear your browser cache (or use a different browser) and try again.

I have tried again, receiving the same message.

@SianOBoyle Well, like I said the investigation is still open, and they are working on resolving the problem ASAP.

How about offering refunds? There is a tax filing deadline, and for those of us abroad, we have to have enough time to mail our documents across the globe. It's been 3 weeks since filing began for the year, and 3 weeks that this issue has persisted. It seems like an unreasonable amount of time to expect patience from your customers who have paid for a service they aren't receiving.

@nic2090 We understand your frustration. Our team is currently looking into this issue to ensure a quick resolution. I see that your account is already linked to this investigation. Our technical team will automatically notify you via email as soon as a fix is available. If you require further assistance, we recommend contacting product support via phone. Thank you for being patient while we work on this.