Are you using an Online version or a desktop Version? Have you selected initially that you are preparing a joint return with your spouse?

Online version. I don't know what happened exactly, but eventually I was able to complete both of our returns. I did select a joint return at the beginning. I'm guessing there's some sort of glitch with the system.

The software is designed very poorly. What you need to click on is the "tiny" YES TINY word "refund" under your spouses name. This will open your spouses information page. I had to phone in to get this answer! I have no idea who thought this was a good idea.

We understand that navigating this new version of TurboTax Online can be confusing.

If you're a long-time Online user, you'll have noticed that the look and navigation have changed. Instead of the long menu on the left, all the sections relating to your return are grouped together in one section: 2024 Tax return.

To enter a spouse's information on a joint return, when you're finished entering your information, from the 2024 Tax return section (on the left menu), click on the spouse's name (in the top band) and you'll be able to enter all the information for that spouse.

We invite you to visit this FAQ article: In TurboTax Online, how do I quickly jump to different sections of my tax return?

Thank you for choosing TurboTax.