Box 107 T4A in 2020 turbotax software

when I entered box 107 of the T4A it did not carry over to line 10400 of the T1.

My client got mad that I didn't add that up as other income.

Is this a glitch of the software? I entered the box correctly. Please help clarify.

Thanks.

Troubleshooting

Anybody?

Do I have to call turbotax?