Troubleshooting

I just noticed this and called TurboTax Support, and did a screen share of my downloaded 2023 TurboTax Online Self-Employed PDF return with their Tier1 and Tier 2 agents:Although the 3-page Cumulative Net Investment Loss (CNIL ) T936 was included the... read more

Vast differences between Turbo Tax Premier Online and Turbo Tax Premier Download

I was helping my parents do their taxes using Turbo Tax Premier Online, and then had a sticker shock when he was going to pay. I have Turbo Tax Premier Download and had 9 unused returns, so we decided to do my parents taxes via my Download instead. I... read more

My TurboTax CD is not working.

I am trying to install TurboTax CD/Download and the disc is not working properly.

Dividend error - help please, cant Netfile for Quebec

Hello, I have a T5/RL3 slip with an amount on box13/case D only. Turbotax keeps showing the same error even if i completely delete the slips: Your taxable dividend does not equal your actual amount of eligible dividends multiply by 138% plus your act... read more

Stuck on 2022 tax return. I want to continue 2023 return.

16 Digit license code

I had to reinstall turbo tax 2023 on a new computer but I don't have my original email with the license code. How do I find the code?Thank you

Didnt use the live chat service how to remove the fee of 79

Can I file the tax after the deadline, and still can get refund?

CRA Result Code: 15

I am filing for myself and my wife. I have submitted my tax return however NETFILE is showing "rejected" for my wife with a result 15 and your account is locked message.Yesterday, I talked with CRA with two different representatives which both confir... read more

Help Error code 15

We're sorry, the Canada Revenue Agency was unable to accept your NETFILE tax return.Message from the CRA:CRA Result Code: 15Your account is locked. If you need assistance, please contact us. contact usYou have 2 options:• Recommended - Try NETFILE ag... read more