Troubleshooting

Most Recent

I did my taxes in mid March. CRA is not showing it at all. Is it this delayed because of COVID19 OR did I not complete my session with turbotax?

FRENCH ENGLISH

I downloaded Turbo Tax in English and am notw registered etc.How can i change it to French without having to register again etc.Is there a lien where i can clik on the program to make that changeThanmks

Production Registration Error

I encountered the following error when I did my TurboTax 2019 Standard version product registeration: We're sorry, we have encountered an unforseen error.Failed to connect to database.Please try again later. How can I solve it and complete the produc... read more

Birthday

I keep receiving a message saying my birthday is incorrect, however, it is correct. It is 05/27/1972

Can't find where to correct 62140 and it blocks me ...

it tells me to on ON428 and I can't find it

Do I need to list joint T5008 for both spouses. Do I enter the total amount on the T5008 shown for each spouse or just half of it?

Help

I desperately need the 2015 disc or have it reloaded on my computer. My old computer hard drive froze so had to get a new computer but I have every disc back to 2002 (even when it was Quick Tax) except for 2015. I have reloaded back to 2010 (except f... read more

When I try to use Auto-Fill it fails and says "Oops, we encountered an error". I have tried on several different days and the same thing happens.

The marginal tax rate displayed in the summary doesn't make sense. It shows 24%, but if I add $1000, the total tax increases by 38% of $1000, which matches tax tables.

Without going into personal details, let's say my taxable income is in the second tax bracket. In Canada, it's from $46K to $93K and in Quebec (I pay both) it's from $43K to $86K. For argument sake, let's says $50K. According to the tax tables, the r... read more

Sales - Trying to find best product

Hello! I am a new user and I'm looking to purchase your products but I'm not sure which ones to buy. My husband is employed full-time but works from home so he has some expenses he can claim. He has one T4 and his returns are always quite straight-fo... read more