Troubleshooting

Most Recent

Starting 2019 Tax Return

I am starting my 2019 tax return today and I ran into an issue where it will not transfer all the prior year information. I purchased the premier version last year and I am looking to purchase the standard version this year. I have followed the guide... read more

Can I skip entering my spouses info, and complete all mine first?

2016 online discontinued with no warning - ALREADY PAID

I see multiple people have posted about this, and no one at TurboTax is responding. 2016 online has completely disappeared, the old links don't work. Now download is the only option. There was no warning, no notifications when signing in to any Intui... read more

How to file when you've permanently moved from USA to Canada mid-year

I am Canadian citizen. I lived and worked in USA (Illinois) from January 1 to June 15 on a visa. I then moved back to Canada and now work full time in Toronto. I own property in Canada, but not US. - Can i use Turbo Tax, assuming I need to fill in US... read more

Can you give me your FEIN or IB ID number for becoming an agent on the Arise Platform

TT2019 - Linkage Not Working Between T2091, T1255 and PRWS

Information added in T1255 (example Line 7) is not linking to Line 7 in T2091. And cannot manually add information to Line 7 in T2091. Other Lines do not link as well.

Problem with Canada Turbotax 2019 Standard version for Windows 10 When doing the Income Splitting Optimization, the Refund amount is $0 for every suggested split amount.

Can you please let me proceed i am unable to netfile with cra on your site and was told i can do so as of january sixth and already paid?

Transferring 2018 data to 2019 file

Not all of my data transferred over to my 2019 return from 2018. For example when I compare the detail Summary all of the refundable tax credits from prior year show zero instead of the actual numbers from 2018.