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Software crash
I have been using Turbo Tax Canada online for a couple of weeks and the system keeps kicking me out. I started a return for 2022 and completed most of it and then the software will crash, give me a picture of a puppy saying its Turbo tax end and its being fixed. I've waited for days, then tried again. I still could not continue the return. I called support and the lady had no idea what to do even though we screen shared for her to see the problem. She told me later I should contact CRA about the issue. why???? Has nothing to do with CRA since everything has been transferred over and connected. I was convinced to try a new return, which I did. Again I was able to complete most of it, until yet, again I get the same error and can not complete my return. Which now leads to frustration.
Please fix this issue.
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Troubleshooting
I had the same issue today. No luck getting back into my return.
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Troubleshooting
This is really bad that so many of us are having this issue. I've been having this issue for 4 days now. I have used 3 different web browsers and two different computers (in different towns so connected to different wifi/servers. Why is Turbotax not answering people or making some type of a statement?
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Troubleshooting
Update: The issue for me had something to do with the fact that my son was selected as the eligible dependent on my previous year's taxes. I started a new return and was able to select my daughter instead and it allowed me to complete the return.