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Requesting a refund
How do you request a refund for software that was purchased but could not be used due to computer issues. The downloaded version was then purchased as well.
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Troubleshooting
You can request a refund for your TurboTax product(s) within 60 days of the original purchase date.
Simply fill out and submit the form below. When requesting a refund for a TurboTax product purchased through a retailer, include the licence code from the retail box or receipt.
To request a refund, please see our TurboTax FAQ: How do I get a refund for a TurboTax product?
If additional information is needed (such as proof of purchase, order number, etc.), a TurboTax representative will contact you to continue assessing your request.
Note: When entering your phone number, please don't include dashes.
Thank you for choosing TurboTax.