You will need to contact the Canada Revenue Agency (CRA) and get your account unlocked.

If you are in Canada or the United States, you can call the CRA at 1-800-959-8281. If you are elsewhere, you can call 613-940-8495. This page has more ways to contact the CRA: Contact the Canada Revenue Agency

Thank you for choosing TurboTax.

This is a turbo tax problem

Are You able to file your return? 

Thank you for choosing TurboTax.