Juste enter the numeric values. That is what I did.

This error is still happening - April12, 2023

When will it be fixed?

ANy idea when this will be fixed? Still an issue April 12th

any update?

No problems here... Do you have a legal copy of the program...i.e. one that you paid for..?

YES I have a legal copy of the program. One that I paid for!

I suspect people with illegal copies would not post here

In that case you must be doing something wrong. You are the only one here "it seems" that cannot get it to work. Uninstall and re-install and just use the 9 numbers for the staycation HST/GST. No letters. That worked for me anyway... Don't know what else to tell you...

Yes. All of us that can't get the 15 characters entered are wrong. That's the only possible answer. 

Oh, you are one of those from the "easily offended" group. I did not realize. In that case, good luck.

Yes I to need this fixed, just leaving out the alpha portion of the number is not a valid work around