When I log into Turbo Tax and select Tax Returns. When I select the tax return I am working on I am taken to a page which has LIVE in red how do I get away from this pg.

fire1966-gmail-c · ‎April 28, 2023

MS 11 w/current patch using MS Edge as the browser

kim-n · ‎May 1, 2023

Hi there,

So sorry that you are experiencing issues.

Regarding your question, TurboTax does take you into the same product SKU that you had used in previous years. This could be why you are automatically being placed within the TurboTax Live SKU.

There should be an option to 'start a new tax return', once you've logged in.

Once you click on that link, you'll be able to review our entire product line up and select the one the best fits your needs.

Please let me know if you continue to have any issues.

Best,

Kim

When I log into Turbo Tax and select Tax Returns. When I select the tax return I am working on I am taken to a page which has LIVE in red how do I get away from this pg.

Troubleshooting