Copper33
New Member

New Purchase Deluxe Online Edition

I just purchased a deluxe Online Edition from Costco. Opening the box I found a card with my activation code. As I walked through your process to download my purchase I reached the block to enter my 16 digit activation code. Taking great care I entered it, verified it a number of times and it will not work. I keep getting "Something is not right, try re-entering your code". It does not matter how many times I try. The response is the same.

Troubleshooting

Check to make sure that you purchased an online version and not a digital download version (it would say that on the box). It may be that you have the code for the wrong product. 

 

 

Troubleshooting

Here are more detailed instructions to activate your code and start your taxes: In TurboTax Online, how do I use a prepayment code?

 

Please let us know if you still have problems activating your product.

 

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