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Did not get the RBC Client discount as advertised
Hi! I paid for the 2024 tax return with my RBC visa card. The website stated that I will get 20% off with the card. However, I was charged with the full amount and I have not received any refund or adjustment for the charges. Please help.
May 17, 2024
1:31 PM
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Troubleshooting
Any affiliate savings ended on April 30th, 2024.
Thank you for choosing TurboTax.
May 21, 2024
8:11 AM
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Troubleshooting
I did pay for the services before April 30, 2024, therefore I should be entitled to the discount.
May 21, 2024
3:45 PM
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Troubleshooting
I had the RBC visa statement to prove the Turbo Tax charges on April 28, 2024.
May 21, 2024
3:55 PM
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Troubleshooting
Yes, thank you. We were able to refund one of the TurboTax software that was purchased. You will see the refund on your credit card within 2-3 weeks.
Thank you for choosing TurboTax.
May 22, 2024
7:05 AM