Please be advised that it can take a few weeks before Accuracy Guarantee has viewed your claim. Once it has been completed, they will email you the results of your claim. 

Thank you for choosing TurboTax. 

Did you receive any reply from Turbo tax yet regarding your claim? And how did you reach them after mailing them the documents? This is a nightmare.

This has just happened for me for the 2022 and 2023 tax years, involving the Ontario childcare access and relief from expenses tax credit (CARE). Saying I owe a total of over $13,000 to CRA.

TurboTax, I hope you are monitoring this forum and are offering support on this!

-Kevin

Sorry to hear this happened to you as well.  I received an email from Brenda at turbotax requesting cra reassessments and pdf of my returns.  I am waiting to hear back.  Waiting for a solution. 

I also recently got hit by this Turbotax bug and also owe a bunch of money.

@TurboTaxBrendacan you help initiate the process so that we can start the investigation and get reimbursement please.

@aquan This TurboTax FAQ tells you how you can submit a claim under the TurboTax 100% Accurate Calculations Guarantee: https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/tax-return/submit-claim-tur...