When using TurboTax, you might come across locked forms or a message that says forms aren't finalized. If you see this, you can't finish filing your return.

We're working hard to finalize these forms to align ourselves with CRA requirements. Try filing your return later. TurboTax FAQ: Why does TurboTax say my forms are locked or haven't been finalized? 

To submit an online refund request (Subject on approval) : How do I get a refund for a TurboTax product?

Thanks for choosing TurboTax.

Same here! I called, they said they would refund, but never received any refund and still can't file! @TurboTax service is awful this year!!

Are you using any of the forms listed in this TurboTax FAQ? Why does TurboTax say my forms are locked or haven't been finalized?