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I get an "Oops, we encountered an error" screen while going through the self employment income steps. There is no way to get past it. How can I finish my return?
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I too am having the exact same issue. Ive tried everything (including waiting a few days and coming back to it)
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Troubleshooting
Have you tried clearing cookies 'n cache or using a different browser? Make sure your internet connection is stable. We would also suggest try starting a new return and see if you get the same error.
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I was having this same issue - in the Self-Employment section as well.. I called Turbo Tax and they said there is an open case from multiple reports of this .. BUT ..
I went back in and rather than *edit* the existing business that was already saved from last year, I deleted that and just added the business again - It only took an extra minute to add the info back in, and I was able to get through and get my taxes filed.
I had been getting SO annoyed!! Tried starting a new return, clearing cache, all the typical stuff - So was pretty happy when this finally worked! -- I hope its helpful for you too!
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Thank you so much! This worked for me too!
I was so frustrated, was thinking I was going to have to use a different program as nothing was working.
Brilliant! Thanks for taking the time to share.