Troubleshooting

My bad, does look like you can file if you already have all the info you need setup on the CRA system.  Maybe you are in the same boat as those of us returning to Canada with just the added hiccup that you don't have a Netfile code for verification.

Troubleshooting

@Shadypie95 If you're filing your return for the first time and you want to file it using NETFILE, there is a possibility your return might be rejected by the Canada Revenue Agency (CRA), if they don't have your complete date of birth on file or if your personal information doesn't match what's in their database.

For more information please contact CRA directly.

Troubleshooting

I'm using weathsimple but it seems it's a common mistake and 100s of people are experiencing this. We are waiting for a patch to be fixed even CRA dont know how to sort it at the moment 

Troubleshooting

@Shadypie95 That is correct. Our development team is working on resolving this issue, but we don't have a resolution date yet. We appreciate your patience.

Troubleshooting

Any updates on this? Paid $200 for the TurboTax services for my wife and myself, software bugged and can’t file still.

 

 

ajkaur95
New Member

Troubleshooting

yeah - same here, didn't come across such error last time when I filed for first time filers.

Troubleshooting

@ajkaur95 Our development team is working on resolving this issue, but we don't have a resolution date yet. We appreciate your patience.

mckurcan
New Member

Troubleshooting

Would this issue be fixed by the due date of April 30? If not, I want refund for the service I paid. I cant even file. 

Troubleshooting

@mckurcan Yes, Our development team is working to get this issue fixed. It will be fixed before the due date of filing. Once it is fixed we will post an update here. We appreciate your patience.

CJC60
New Member

Troubleshooting

Any update as to resolution of this issue!