Receiving message " This wasn't expected, but we're working on fixing it". I am trying to NETFILE my 2024 return for my spouse and myself. How do I move from here ?

nasirkara

" This wasn't expected, but we're working on fixing it" TurboTax Deluxe version is able to compute my taxes but gets stuck with the above message when I hit the "Finish and File" button

TurboTaxAniqua

Have you tried clearing cookies' cache or tried a different browser?

If not try that and if the issue still persists We suggest you to contact our Product support team. They have access to tools we don't have here in Community, like screenshare, and assist you to Netfile.

Thanks for choosing TurboTax.

Receiving message " This wasn't expected, but we're working on fixing it". I am trying to NETFILE my 2024 return for my spouse and myself. How do I move from here ?

Troubleshooting