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This wasn’t expected, but we’re working on fixing it
Every time I try to do the final review before submitting my taxes I get the “This wasn’t expected, but we’re working on fixing it “ message.
I’ve tried using several different devices and browsers, and clearing my history, but nothing works.
I’ve heard that you can copy the return, and submit it. My problem is that the license I bought has already used up one of the returns on the tax return that has the error. I would like to submit my return ASAP, but not pay 2x for the same service.
Any suggestions are welcome.
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Troubleshooting
Can you click on Tax Home and then go back to the review section to see what happens?
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Hello, thanks for your reply. I did try this and still got the same result. I ended up sending through a copy, but unfortunately had to use an extra 2 submissions from the license I bought. Is there any way to get the 2 unused submissions back onto my account?
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I have sent you a private message. Please check your community inbox and respond so I can assist. Thanks
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I am having the exact same problem. I've already paid to put file my taxes and at the very last screen it just gives an error message and wont move forward... very frustrating!
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Troubleshooting
@Rickerbucks Our development team is working on resolving this issue. We appreciate your patience.
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Having same issue for past 10 days, despite using different devices to file. I even used up multiple returns and same issue. Spent 40 mins on phone with Turbo tax rep and issue cannot be solved. I will be calling them back today for a refund!
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Im having the same issue its been over a week and still not working I've tried every day.
Please fix
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Troubleshooting
We are aware of this issue and our development team is working for a resolution. We appreciate your patience.