Same with me.  But they offered me 20% discount instead. 

@b-flow Those promotions have expiry date and it must be availed by the date listed in the email. 

I did before expiry date but didn't work.  I  Notified Turbotax but gave me 20% discount instead.  I'm not the only one this happen too.  

@wlightfoot16  We have sent you a private message, please check your Community Inbox. 

You have not paid attention to what I posted. I was if fact trying to redeem the offer by the date listed in the email, and to go one step further the live count-down to the offer's end clearly showed plenty of time left in the day.

We apologize that this has happened to you. Did you happen to call in to let them know of the issue? If not, please let us know if the email you used to create this account is still valid, and if so, we will contact you by PM. Please do not put your email address in here; just say "yes," as this is a public forum and we do not allow any private information. 

Thank you for choosing TurboTax.

Yes

@wlightfoot16 & @b-flow You should have received a private message. 

I can't find where I have private messages?