The codes for TurboTax Online will not work with TurboTax Desktop & vice versa. If you bought the wrong version, you can get a refund and then buy the one you need. 

If you bought TurboTax Desktop from a 3rd party retailer (ex: Costco, Staples, Walmart), please use this form to get a refund 

Thank you for choosing TurboTax.