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Troubleshooting
This error should be fixed with the new update. Make sure that the software is updated. Always make sure that anti-virus, spyware, VPN, and firewall are deactivated. We also suggest clearing cookies and cache. If the issue persists, we suggest contacting our product support team by phone.
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Troubleshooting
Thanks for your reply.
I've updated the software. The error is still not fixed.
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Hi. I've contacted product support and the issue is in escalation. The agent and supervisor said the issue is not fixed. TurboTax Aniqua - can you please advise where you received information that the issue is fixed.
I'm still on the call as I write this message.
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I am still on the phone with product support. The supervisor has now advised that I input an erroneous dollar amount into box 17 because the Turbotax software is not fixed. And is advising me to file my taxes by inputting the exact same amount thay I have in Box 17A, into Box 17....even though box 17, as listed on my Government issued T4, is $0.
That sounds very odd.
The developers have not corrected the software. Please fix.