JacquesChrista
Returning Member

This wasn’t expected, but we’re working on fixing it

After completing taxes for both myself and my wife.  I received this message “This wasn’t expected, but we’re working on fixing it “ (after is it used 2 of my 8 returns).   when I went to Netfile.  I called customer support,  I was told they know of the error they've been working on it for over 2 weeks and don't know when there will be a fix.  After reading several other posts, people were saying that copying the return then submitting it would work.  I tried this and was successful.  However I've now used up 4 returns out of my 8 and still have a more returns to do.  I wasted 2 returns because of this error.  It is very frustrating not sure if I will go back to TurboTax next year now.

Troubleshooting

We are aware of this issue, and our development team is working for a resolution. We appreciate your patience.

 

Thank you for choosing TurboTax.

NL83
New Member

Troubleshooting

I just called and was told this would be fixed by the end of the month. How is that acceptable?

Every year there are more and more errors, but this is a serious problem that should have been caught long before tax season.

 

I have been trying to file for days but instead of putting a transparent statement to prepare people, you chose to be vague.

 

I can't use the software I paid for and will likely have to buy Ufile or H&R.

 

 

 

Troubleshooting

@NL83 We are aware of this issue, and our development team is working for a resolution. We appreciate your patience.

JacquesChrista
Returning Member

Troubleshooting

I love how it the same reply each time someone posts about this.  Not sure when it will be fixed.  I'm glad I got it to work on my own, just not happy that I had to waste extra returns to make it work.

bbea4
New Member

Troubleshooting

@JacquesChrista how did you fix it...this is so frustrating!

JacquesChrista
Returning Member

Troubleshooting

I had to take the “completed” return, copy it and then it worked. Then issue is that you end up wasting the original credit that you used in the first return

Troubleshooting

@JacquesChrista We are aware of this issue, and our development team is working for a resolution. We appreciate your patience.