Vanisle
New Member

Troubleshooting

Have the same problem with error code. TurboTax is adding one penny to the amount being claimed when you split the claim either on the T3 or on the T936. My amount is XX.31 and it's being changed to XX.32, like an AI doing math and rounding up two .5 pennies to 1's.  Either TurboTax or CRA need to resolve this quickly.

 

NNZ
Level 1

Troubleshooting

Let me tell more about my case, then you may see more about this error code. 

I first used Futuretax to file my return ( I used it for many years), got that code, then I tried TurboTax, thought it may be a bug of that software. Unfortunately my Netfile account was locked. After I called CRA to unlock my account which as I said took me 2.5 hours.  then I used TurboTax to file my return. It successed. Then I try to file my wife's return with  TurboTax right after, again got the same code. 

Now I am waiting for the fix either from TurboTax or FutureTax, or from CRA. I do not want my wife's Netfile account blocked too.

Troubleshooting

Same error here. Following. 

Troubleshooting

@Christine62    Thanks for sharing the update. It is a known issue at CRA's end, and we are aware of this issue, and our development team is working for a resolution. We appreciate your patience.

macdwen
New Member

Troubleshooting

How will we be notified when/if there is a fix?  I'm currently using the online version.

Troubleshooting

Same experience with hthe person at Turbotax, she didnt have a clue or pretended to not have a clue, blamed CRA, said it will be fixed tomorrow, try filing again, import all T3 from CRA and that will fix it, etc.

Jackmarl
New Member

Troubleshooting

Wondering as an option, to not enter anybody of the T3 data, let CRA to finish your return the same way if you forgot to enter it? They always correct it anyways! We are waiting for significant refund and delays are costing us interest on our premium savings ….

Troubleshooting

@macdwen We will update it here when it is fixed. It is a known issue at CRA's end, and we are aware of this issue, and our development team is working for a resolution. We appreciate your patience

VicHe
New Member

Troubleshooting

I called today (Sunday Mar 23 ) and was told they are aware of this particular problem. It supposedly will be fixed by the end of Tuesday ( Mar 25 ). Anyone with this issue should call again if not fixed by then. They couldn't guarantee that the 200+ who called about this will all be notified by email.

Troubleshooting

I have the exact same issue.  95365 code.  The issue is that form T936 does not update with  the box 21 from the T3. Lineb68140 is at 0.  What is bizarre is that It works on my report  but not on the one from my wife.    I call twice and the tech support  have no clue how to resolve the situation.