As of today March 27, 2025 it's still not working. Receiving the message despite following your suggestions. Please advise what is going on. Thank you

• As of today March 27th, 2025 still not working. Please advise

We are aware of this issue, and our development team is working on a resolution. Currently we don't have any ETA. Once it is resolved, we will update you in this thread. We appreciate your patience.

I requested a call back. After explaining the issue, I was asked to copy and file the returns again. I was given a coupon code that worked for both returns. This time I was successful with no problems. Waiting for a fix is not an option. Thank you, phone support!

TurboTaxAniqua,

What is the phone number that we can call to get a call back and get them to issue us a credit for the returns that are showing used incorrectly (2 for me), and then recreate the returns in a new file and submit?  Please let us know, as I cannot wait for another few weeks for TurboTax to get their act together.  Thank you.

Go to the FAQs on the top right of page. There is a Contact us option. I asked for a call back after describing my issue. The team is pretty prompt. 

This is my first time using TurboTax software, and i can believe how bad this software is. Its Tax season, and how this can be happen? I had use 3 different computers still the same issue. Can this be resolved ASAP please.

@Leonard02 We are aware of this issue, and our development team is working on a resolution. Currently we don't have any ETA. Once it is resolved, we will update you in this thread. We appreciate your patience.

Hello, is there any update on this? I am still getting the error message?

I was just told by customer support that they have closed this issue as it is a cra issue and not a TurboTax issue. I was told to contact cra