Troubleshooting

@SandyMed that is shocking and disappointing 

Troubleshooting

@SandyMed We have noted your feedback. Even though they must close the case, the investigation remains open. The same case number can be used if you ever need to call back.

We are aware of this issue, and our development team is working on a resolution. We appreciate your patience.

Troubleshooting

This does not fix the problem!  You can  F2 overide # 68150  which should correct the software malfunction, but it does not.    There are more errors on the T936 Chart A form as well.  

 

 

Chas63
New Member

Troubleshooting

I ended up taking the cents out off box(rounded off) 52 & 53 and made them a straight dollar figure and made box 21 add up to the two boxes. This then allowed me to submit electronically. 

Troubleshooting

Sorry does not work.  rounding up and removing the cents does not transfer the total of all T3 line 21's to line number  #68140.   

This is what is causing the error.  The error is in the software.  Line 68140 is not populating and therefore you cannot submit your income tax.  

Troubleshooting

If calculated fields are overwritten it sets a flag and Netfile will not accept.  Still, if no patch is forth coming, I also will try to override and mail it in.  

 

I will be asking for a refund.  

Troubleshooting

@Buchd1 totally agree. @TurboTaxAniqua please have the courage to advocate for your customers and demand that your Development team gives you an ETA for a fix. We all paid good money for this software. We are tired of excuses and “appreciation of our patience”. We, the loyal users of TurboTax, have no more patience to give. 

Troubleshooting

We genuinely sympathize with your frustration, and we are working hard to find a quick solution. Our development team has been receiving feedback from our customers on a regular basis. We also want this problem to be fixed and for our customers to submit their returns as soon as possible. We value your patience and assure you that this problem will be resolved shortly.

Troubleshooting

i got it to submit.

copy the full amount from box 21 into box 53, enter zero for box 52. It worked for me!

 

make sure the same amount is in both boxes 53 

 

Troubleshooting

@VISTEC Glad to hear that. Thanks for the update!