Troubleshooting

LHC53

I have updated the software and the issue STILL exists. Please fix the problem ASAP as I am pulling my hair out and I don't have much left to pull.

Boxter

Total incompetence from a useless company.

AmyBella

No. Still not working.

ES2222

I can't get the program to load after it wants to update

nerdboyjoe

@ES2222 wrote:
I can't get the program to load after it wants to update

Yup, lots of people, including me experienced that this morning. The workaround that worked for me and most others was to uninstall the current version and then download and install the latest version from here:

https://turbotax.intuit.ca/tax/software/download

For more details about that workaround, check out some of my posts from earlier today.

TurboTaxAniqua

The CRA has announced systems tax calculator errors that may affect your ability to file. These errors are affecting all CRA certified tax software across Canada.

TurboTax is in direct contact with senior Government of Canada officials at CRA, underscoring the urgent need for accountability and decisive action to resolve these issues for our customers and all Canadians.

If you see one of these error codes, please visit What does my NETFILE error code mean and how do I fix it?

Thank you for choosing TurboTax.

View solution in original post

AmyBella

i updated - not working!

uninstalled and installed - NOT WORKING!!

I don't remember how many times i have redone the T3 entries. This is VERY FRUSTATING.

Can Turbotax please fix the problem!!!!

africadenise

With all due respect, my T3 still has errors.

At what point will turbo tax refund the cost of the software so I can re-enter all the data & move on to a competitor that doesn't have issues?

I swear that it took less time to do a tax return back in the days when I entered everything by hand & multiplied the values without a calculator than it does trying to do all the fixes on your broken software. I really don't understand how this can be that hard to reprogram.

AmyBella

I tried again today and still NOT WORKING. Same T3 error message.

Turbotax, can you please let us know when this can be fixed? Otherwise need a refund and go somewhere else!!

yahoorsur

Please add me to the mailing list when the error is fixed.