Troubleshooting

I can confirm that the program is now updating and the program is opening as per before.  It is also calculating the 50/50 split properly on capital gains from the T3.  The error that I am still getting is it is not populating field 68140 with the figure from Box21.  

 

The Netfile error that I was getting was error code #95365 

 

1. You reported a capital gain from a T3 slip on line 17600 of schedule 3.  An entry is also required on line 68140 in Chart A of Form T936.  Line 68140 cannot be less than line 17600.  

Troubleshooting

Had the same problem with the update loop. Reinstalled to fix.

I got around to Netfile (thank god I have time on my side).

I was able to netfile my return but encountered the problem when I tried my wife's. The T3 downloaded to her return where I applied the 5o%.

Because I have time and need the refund, I decided to delete the T3 entries on her return and enter them on mine with the 5o% split. This did not affect the refund amounts. Tried to netfile hers and bingo! I'm getting my refund.

What a shame that one has to go to all that trouble.

Shame on you Intuit.

Troubleshooting


@RobGreen wrote:

I can confirm that the program is now updating and the program is opening as per before.  It is also calculating the 50/50 split properly on capital gains from the T3.  The error that I am still getting is it is not populating field 68140 with the figure from Box21.  

 

The Netfile error that I was getting was error code #95365 

 

1. You reported a capital gain from a T3 slip on line 17600 of schedule 3.  An entry is also required on line 68140 in Chart A of Form T936.  Line 68140 cannot be less than line 17600.  


I'm guessing you had some capital losses? Probably in box 52 on one or more T3 slips?

Troubleshooting

This problem has been going on for weeks

GDoubleUT
New Member

Troubleshooting

I'm getting the same false T3 boxes error as everyone else on this chain, but I will add another complaint. I've got 4 different T3 slips, and the error message from Turbotax gives no indication of which T3 slip it is having a problem with.  Terrible design, and terrible customer support.

David Brown9
Returning Member

Troubleshooting

I still have two error codes  - lines 52,54, and 56 not adding up to total capital and 52 and 53 not adding up total capital .

Have spent 8 hours trying to fix - need help now!

David Brown9
Returning Member

Troubleshooting

I have tried this - it is not working - you people have to get this fixed or start refunding monies.

Troubleshooting

@nerdboyjoe 

I'm guessing you had some capital losses? Probably in box 52 on one or more T3 slips?

 

Nope.  I have one T3.  Box 52 $396.44 gain, Box 53 $359.28, Box 21 $755.72

Box 21 is not transposing to Field T936 Box 68140.  Box 68140 is empty. 

I guess I will try deleting the T3 and re-entering it.  Worse come to worse, I will enter both figures in Box 53 and file it that way.  If I get audited, I will show CRA this thread and say TurboTax said to do it that way. 

 

I hope everyone asks for a refund and switches to UFILE next year. 

Troubleshooting

The software updated properly this morning, but still no change in the errors.  I can't change the input of my T-3's because I have filed my husbands return.

 

They better fix this soon!

Troubleshooting

Please keep calling customer support to complain-it’s the only way they will act