Troubleshooting


@rocky hershie wrote:

I used step 2 and filed my tax return already.   

 

Cheers. 


Awesome!!! You must feel relieved?

Troubleshooting

Can I deinstall the TT program and then reinstall using the same product licence code?

Troubleshooting


@Hutcheons wrote:

Can I deinstall the TT program and then reinstall using the same product licence code?


Yes, it worked for me this morning. I wasn’t even prompted to re-enter the license code.

waiyui
New Member

Troubleshooting

Glad to see that somebody reported that the latest update is working.  However, I'm using the online version of Turbo Tax.  May I know did they fix the Turbo Tax online version as well?  

Troubleshooting


@waiyui wrote:

Glad to see that somebody reported that the latest update is working.  However, I'm using the online version of Turbo Tax.  May I know did they fix the Turbo Tax online version as well?  


No idea. I’ve always used the desktop version because I’m ol’ skool.

Troubleshooting

I have tried to re enter the T3 with the box 53 matching the box 21 and no numbers in box 52. Still getting error message and cannot proceed to NETFile. 

Troubleshooting

Turbotax development team... where are you?

Troubleshooting

@nerdboyjoe  Yes, totally relieved and not have this task looming over my head anymore.  🙂

 

@waiyui  my TT version was purchased online on sale.  I used to buy TT from a store, but noticed in the past few years that even store bought version requires you to download the software online.  No hard disk was provided.

 

@Hutcheons  I typed 0.00 in Box 52, and full value of Box 21 in Box 53.   Please try to put 0.00 in Box 52 and see if it works for you.  If this still doesn't work, you might have to reinstall the software?  My suggestion is to print a PDF DRAFT  as your backup before removing TT.  After reinstalling the software, you can compare the numbers.  If it works, your tax payable should be higher because it now includes the additional CG.  Hope this helps.