Troubleshooting

@SherryW 

 

No it did not work.  I am still getting the same error code 95365 when I try to Netfile.  If you pull up the PDF of your tax return, you can hit Ctrl F and search for field 68140 to see if the figure is updated.  I guess we still have to wait until they update the software.  This has been going on for over 3 weeks unresolved.  They are aware of the issue. 

Darcjai
New Member

Troubleshooting

I feel the root cause of this error may be the on the back of the T3 slip issued by institutions.   I just read mine and the formula doesn't make sense.  It's no wonder the code developed is giving an error message disallowing online submission but pushing us to mail it in.  Maybe if Turbo allows users to bypass the errors for boxes 52 and 53 we could submit electronically instead of mailing.  A lot of work for footnotes,  doesn't even impact the bottom line.

Darcjai
New Member

Troubleshooting

No, I've tried 6 ways till Sunday and there ain't a darn thing that will remove the errors at the end that is causing us not to submit electronically. 

Troubleshooting

Interestingly, I was over on the UFILE forums to see if they are experiencing similar issues.  They are instructing their clients to leave box 52 and 53 blank and only entering their capital gains in box 21 as its the same figure.  The inclusion of box 52/53 were originally included to distinguish the proposed different capital gains rate,s but was later axed by the government.  I guess we need clarification from CRA on how to file our T3.  

deceaseddoer
Returning Member

Troubleshooting

I checked my forms, half my box 21 should end in $0.33, but lines 1 and 14 of Chart A show an ending in $0.43 then line 15 reverts back to $0.33.

 

All of this over $0.10? Or am I reading this wrong?

Darcjai
New Member

Troubleshooting

I tried that and it didn't work for me.  There are two input boxes for 21, 52 and 53.  Not sure why??

Troubleshooting

@Darcjai 

 

One box is for Canadian Capital gains, and one for foreign. 

Sue991
New Member

Troubleshooting

This is not acceptable. I would like a refund so that I can buy another tax program!

Troubleshooting

I have the same problem with line 68140 on Form T936 not being populated with the sum of Boxes 21 from my T3 slips and getting error code #95365.

 

When I called Customer Support (again) this morning they told me that the problem should be fixed by Tuesday 8 April. I'm not holding my breath!!!

Troubleshooting

Please add me to email list to know when the error is fixed.