The same thing happened to me. I spoke with 4 different agents. 1st one told me they had spoken with IT, and were informed it was a glitch (april 10th) and that I would get an email once resolved. The 2nd time (april 11th), I was told it is impossible for them to reach out to IT, and that my 2024 tax was corrupt. They suggested I request à refund. I followed their link, uploaded the receipt etc. I received a "refund denied" email the following day, requesting that I start the refund process again. I followed up yesterday given I had not heard back. This 3rd employee said they were looking into it, reaching out higher up and that I was 12th in line. I suddenly got disconnected. I called back, and was told there is no such thing, as reaching up., they have no way to track refund request. All in all, the customer service is inconsistant and gets nowhere. Ot is very disapointing. I bought through costco. It would definitely be nice if someone from turbo tac xould really help.
