Tomcar09
Level 1

Error code 95365

The April 7 updates did not correct the issue for me, I am still getting the error code 95365,  I tried the ''customer actions" a few times, with no success.  Now I am locked out of my CRA account, after 6 attempts to Netfile.  I am not looking forward to contacting CRA nor filing a paper return.

Sunday
30 Replies
1,722 Views
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TurboTaxVeronique
Moderator
Moderator
Intuit Approved! This answer has been verified for accuracy by an Intuit expert employee

Troubleshooting

@Tomcar09 We understand but to unlock your NETFILE account, you need to contact CRA.

 

The CRA has announced systems tax calculator errors that may affect your ability to file. These errors are affecting all CRA certified tax software across Canada.


TurboTax is in direct contact with senior Government of Canada officials at CRA, underscoring the urgent need for accountability and decisive action to resolve these issues for our customers and all Canadians.


If you see one of these error codes, please visit What does my NETFILE error code mean and how do I fix it? 


Thank you for choosing TurboTax.

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Monday
0
27 Replies
1,505 Views
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lishen
Level 2

Troubleshooting

As of April 14 2025, the issue with box 21 from T3 is not copied to T936 form when you have captial losses IS STILL NOT fixed.

Please provide a update when this fix will be completed.

Monday
9 Replies
1,384 Views
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MaryseD
New Member

Troubleshooting

My problem is not with the CRA BUT WITH YOUR SOFTWARE. Line 68140 in Chart A of Form T936 remains at 0 even though when I double-click it, it brings me back to line 21 of the T3 which, obviously, is not be zero.
Every time I tried to netfile I got the same message from the CRA pointing out this problem, because line 17600 should match line 68140, and I cannot override it to fix it.
Please help.
Monday
1,275 Views
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TurboTaxAniqua
Moderator
Moderator

Troubleshooting

@lishen Sure, we will post an update in this thread. We appreciate your patience.

Monday
0
7 Replies
1,217 Views
Reply
Dave_L1
Level 2

Troubleshooting

Same issue here with Error Code 95365 with no entry in line 68140 in Chart A of Form T936 although there is an entry on line 17600 of Schedule 3.

 

Second time the CRA has rejected my NetFile for this error.

Monday
5 Replies
1,072 Views
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lishen
Level 2

Troubleshooting

It is frustrating. I thought they said they will fix by April 14,  but obviously not.

Monday
1,065 Views
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Unhappyuser2025
Level 1

Troubleshooting

You cannot get a hold of ANYONE at CRA. They tell you to call back later because they are too busy. I am contacting my MP this is ridiculous how Intuit has put out a half baked software product that millions of Canadian taxpayers cannot use to submit their taxes. I don’t know who is more guilty but both CRA and Intuit are culpable. This is going to be FARCE  if millions have to print and mail their returns to CRA.

Monday
0
3 Replies
1,032 Views
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Unhappyuser2025
Level 1

Troubleshooting

Yeah tell us another fairy tale

Monday
0
1,030 Views
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Unhappyuser2025
Level 1

Troubleshooting

This boiler plate answer only reveals you are doing nothing

Monday
0
1,020 Views
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