We acknowledge that you do not agree with the outcome of your accuracy guarantee claim. 

Although we cannot discuss or share specific customer information in our community posts, we can share that we have a robust review process that ensures each claim submitted is reviewed using the utmost diligence. 

We are committed to providing the best user experience and the best outcome possible for users, and we continuously review user feedback to identify further product and process improvements. 

 

We encourage any customers with questions about this process to reach out to customer support, and we'd be happy to help.