In order to assist you properly, can you tell us which version of TurboTax you are using, Online or Desktop?

Did you buy your software with us, on our website, or with one of our partners, on their website or in store?

The necessity of an account starting this year is not only for Security reason, but also in the situation like this one. By activating the license code to your account. It will help you retrieve it in case you lose it.
 

Thank you for choosing TurboTax.