If you have not received an email from the AccuracyGuarantee team as of yet, please send me a private message, and we will assist you.

What email?

[email address removed]

[email address removed]

How do I contact you privately 

I sent you a private message. 

hi there, I have received an email, but needed more time to get the documents requested. I have asked for the link to be re-sent to submit my documents. Still waiting for a reply. Would you be able to help?

Sorry, moderator can help you with that 

There was an article in the globe and mail that said Intuit said they will only reverse the cost of software. Can’t seem to include link in my post. 

I haven’t heard back on my case either. 

Article Name: Ontario families owe thousands in tax debt after Turbotax did not flag costly error

TurboTax told The Globe it is offering to refund the cost of the software for affected users who contact its customer service. But it says those taxpayers aren’t entitled to reimbursement of any tax interest and penalties under its accuracy guarantee policy, because the problem wasn’t caused by a calculation error.