I've been waiting months for a refund

I purchased the full service package and realized I didnt need it and purchased another with turbo tax online. I requested a refund, I called customer service to check on the status after it went beyond 7 business days. How do I talk to someone to finally be refunded?

Troubleshooting

Can you please send me a private message including the email address that you used to create your online account? You can do so by clicking on the envelope above.

 

Thank you for choosing TurboTax. 

user17581193814
Returning Member

Troubleshooting

I also need a refund for my live service