ljattai
Level 2

Reinstalling Turbotax 2024 Standard on Windows 11 Computer

I am attempting to reload TURBOTAX tax 2023 and 2024 Standard onto a new Windows 11 laptop.
2023 installed fine. With 2024, it installs successfully but unable to start.  I launch the product and it indicates an update is available. Instead of giving the option for Yes or No response, the No button is grayed out so I cannot choose it. I select Yes. It quickly flashes its downloading but then nothing happens.
Relaunching the app just goes thru the same routine.

No virus software is running and I turned off Defender.

I did download this executable from the website around Feb 18, but I cannot find that website location any longer.

a week ago
0
4 Replies
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ljattai
Level 2

Troubleshooting

Resolved!

 

I installed 2025 and that must have cleared some restriction as I was able to get to the activation page.

View solution in original post

a week ago
0
3 Replies
811 Views
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TurboTaxBrenda
Moderator
Moderator

Troubleshooting

That is great to hear, 🙂 Happy Filing on February 23rd 🙂 

Thursday
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799 Views
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lesandjack
New Member

Troubleshooting

Did not work for me, I already had 2025 installed before installing 2024.

yesterday
0
1 Reply
60 Views
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TurboTaxAniqua
Moderator
Moderator

Troubleshooting

@lesandjack Make sure your Windows OS is up to date. Or installation issues, make sure you are following these points:

 

If the error persists, we suggest you contact our product support by phone. 

yesterday
0
38 Views
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