This conversation is taking way longer than it should have. I don't think you understood my problem so just to clarify, the problem is simply that I am setting up a new computer that I want to install TurboTax 2024 on, but I have lost the license code. It is the license code that I needed. Fortunately, miracle of miracles, I finally got somebody on the phone at TurboTax, and she solved the problem almost immediately. So to complete this discussion, and for the benefit of anyone else who has the same problem, I will explain the solution. It turns out that if you know where to look (most people won't), in my case on my old computer, which has a running version of TurboTax 2024, there is a simple, but very obscure way to find ones license code. The sequence of menus is as follows: View > Summary > Return Counter Summary > Details. Why this information is hidden like this, as opposed to showing it showing it under Help > About TurboTax is a mystery.
If you used TurboTax Desktop for 2024, then when you install the program and login to your Intuit account, your code will be there for you to choose for the installation.
When I start TurboTax 2024 on my new computer, it immediately brings up a screen asking for a license code, which I lost. I can't get past that screen without the code and when I log onto the website, all I get is the form for online filing, which I don't use. What I need is the 16 character License code! If you can't get that for me, please give me the contact information for someone who can. I know it's my fault for losing the piece of paper I had with the number, but surely to god there has to be a secure way for me to get it from Intuit.
When you open TurboTax Desktop 2024 does it ask you to login before asking you for the code? And are you using the same login info as you did when you first used the code?TurboTax Desktop 2024 requires you to login to use the software and if you have already used the code with that account, then you'll get an option to use it on the new installation - that is the most secure way of recovering your code.
If you've used the code on 3 different computers already, then that also might be a reason why you are being asked for a code, as you can only use the code on 3 PCs.
Or maybe you are accidentally opening an older version of TurboTax, not the one for tax year 2024?
This conversation is taking way longer than it should have. I don't think you understood my problem so just to clarify, the problem is simply that I am setting up a new computer that I want to install TurboTax 2024 on, but I have lost the license code. It is the license code that I needed. Fortunately, miracle of miracles, I finally got somebody on the phone at TurboTax, and she solved the problem almost immediately. So to complete this discussion, and for the benefit of anyone else who has the same problem, I will explain the solution. It turns out that if you know where to look (most people won't), in my case on my old computer, which has a running version of TurboTax 2024, there is a simple, but very obscure way to find ones license code. The sequence of menus is as follows: View > Summary > Return Counter Summary > Details. Why this information is hidden like this, as opposed to showing it showing it under Help > About TurboTax is a mystery.