Already paid, won't let me file without paying again

[lluch]

Paid on Apr. 25, 2016 Transaction # *** Autho # *** now Im ready to send my return and the program wants me to pay again. Help now?

[Sara-TurboTax · Accepted solution]

Thank you for your question.

Kindly contact TurboTax Support and an agent will be glad to assist you. To get a direct line to someone who can help, click the following link to the Contact Us page. Then complete the required information. A phone number will appear, along with your incident ID. Call the number. This will ensure that an appropriate agent is assigned to your query:
https://support.turbotax.intuit.ca/contact/