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New Member
posted Mar 20, 2023 4:00:26 PM

Bought turbo tax at costco but activation code does not work how do I get a new code?

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3 Replies
Level 4
Mar 21, 2023 3:20:11 PM

As the software was bought at a retail store and not from our TurboTax website, we do not have access to that information. To help you before you need to return to Costco, please see our information below for guidance with the code you have.

 

First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax Desktop & vice-versa. If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. 

 

When you purchase TurboTax Online, all you need to do is sign in to your account (or create a new one) to activate your prepayment code. Here’s how to do it:

  1. Go to turbotax.ca/activate and you'll see the Welcome to TurboTax screen
  2. Select I have an account to sign in to your Intuit account (this is the same account you’d use for TurboTax Online, Mint, and QuickBooks) or Create an account to create a new account
  3. Sign in to your account with your user ID and password
  4. Once you've signed in to your account, review and activate your purchase by entering your 16-digit activation code and selecting Continue
  5. Selecting Start my taxes will take you to the TurboTax Introduction screen. You're now ready to start your tax return

You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code?

 

If you have bought TurboTax Desktop, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? 

 

Thank you for choosing TurboTax.

New Member
Mar 24, 2024 11:04:12 AM

Activation code does not work

Moderator
Mar 24, 2024 11:21:24 AM

@laframboise First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax Desktop & vice-versa.

 

Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.

 

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.

 

If you have bought TurboTax Desktop, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax Desktop edition here:  Choose the 2023 TurboTax edition you need (for Windows). You can download older versions of TurboTax Desktop edition here: Where can I download the CD/download edition of TurboTax?

 

If you are still not able to resolve your code issue, please contact our phone support team at 1-888-829-8608.