Canada child benefit (CCB)

[nasser2]

Usually I can see the  estimated CANADA CHILD BENEFIT while I am filing the tax using turbo tax before I submit my taxes. Unfortunately in Tax turbo new version 2025 I cannot see the ESTIMATE OF CCB return amount any more !

[TurboTaxVeronique]

We made some tests and it's showing when you are doing the review of the return (see screenshot).

If it's not showing, please review your return.

Thank you for choosing TurboTax.

[Skaven1984]

Did you ever figure it out? I'm having the same issue 

[TurboTaxVeronique]

@Skaven1984, once your information are entered in the return, in the review section, you will have this exact page. If you don't see it the CCB information, it may be for 2 reasons: you are not eligible or some information are not properly entered.

In these situations, we suggest you to contact our product support team by phone. They have access to tools we don't have here in Community, like screenshare, and see the issues to escalate into an investigation if needed.

Thank you for choosing TurboTax.

[Skaven1984]

So after doing some research and looking through the manual forms on TurboTax standard 2024 I noticed that the basic benefit number on line 1 is wrong. How can I change that? Or why is it wrong? It's showing on line 1 $1494.00 but it should be $13496.

Is there an error in turbo tax?

[TurboTaxVeronique]

@Skaven1984 As per CRA, The maximum basic amount for the CWB for 2024 is $1,590 for single individuals. The amount is gradually reduced if your adjusted net income is more than $26,149. No basic amount is paid if your adjusted net income is more than $36,749.

For families, it's $2,739. The amount is gradually reduced if your adjusted family net income is more than $29,833. No basic amount is paid if your adjusted family net income is more than $48,093.

Note that the maximum basic CWB amount will vary for residents of Quebec, Nunavut and Alberta. You can visit this link for more information.

If you think the calculation is wrong, we suggest you to contact our product support team by phone. They have access to tools we don't have here in Community, like screenshare, and see the issues to escalate into an investigation if needed.

Thank you for choosing TurboTax.

[Skaven1984]

Why on my Turbo Tax 2024 did it show in my child benefits line 1 it showed $13140 last year but this year only $1410. And when I manually changed it, it then showed me a break down of what I would be getting per month in the east forums.  

[TurboTaxVeronique]

@Skaven1984 It's the same question I already answered previously. On your CCB form, The basic amount (line 1) is based on your adjusted net income (line 2). Then you'll have all the information in the return (based on single or joint return).

If you think TurboTax is not doing the calculation properly, please contact our Product support team.