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Hi, I purchased and downloaded Turbo tax for 2020... installed the software but when I go to run it, it just hangs... uninstall and install once.

 
4 Replies

Hi, I purchased and downloaded Turbo tax for 2020... installed the software but when I go to run it, it just hangs... uninstall and install once.

Are you running it as the Administrator?

Hi, I purchased and downloaded Turbo tax for 2020... installed the software but when I go to run it, it just hangs... uninstall and install once.

Yes I uninstalled it and installed it under admin and still hangs. 

Hi, I purchased and downloaded Turbo tax for 2020... installed the software but when I go to run it, it just hangs... uninstall and install once.

Does it download and install properly after you enter your license code?

Hi, I purchased and downloaded Turbo tax for 2020... installed the software but when I go to run it, it just hangs... uninstall and install once.

Yes I did run as admin. 
thanks everyone for you replies eventually got hold of support. We did several things. 
norton virus scanner had to be uninstalled. Adobe reader had to be installed. And had to wait like good 5 mins for ‘activation’ code screen to appear after install and pressing launch turbo tax button.