- You can try to Clear Cache and Cookies: In Chrome: Go to Settings > Privacy and security > Clear browsing data. In Firefox: Go to Options > Privacy & Security > Cookies and Site Data > Clear Data. In Edge: Go to Settings > Privacy, search, and services > Clear browsing data.
- Try a Different Browser: If you are using Chrome, try Firefox, Edge, or another browser.
- Disable Extensions: Temporarily disable browser extensions, especially ad blockers or privacy extensions.
- Download Windows Device: If you are using MAC it will not download on it, you have to use a Windows device to download the software.
- Check Firewall/Antivirus Settings: Ensure that your firewall or antivirus software is not blocking the download.
If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.
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