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New Member
posted Jan 17, 2021 8:40:01 PM

I bought and installed standard edition, now when I try to open it , it asks me to enter code again, when I do it gives me error. I ran it find today earlier fine

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1 Replies
Moderator
Feb 2, 2021 11:26:13 AM

Please try uninstalling & reinstalling the program using the download from our website. It will not delete any of you saved returns.

 

This FAQ tells you how to uninstall TurboTax CD/Download: https://turbotax.community.intuit.ca/community/navigating-turbotax/help/how-do-i-uninstall-turbotax-from-my-computer/00/873416

 

This FAQ tells you how to install TurboTax CD/Download: https://turbotax.community.intuit.ca/community/product-information/help/how-do-i-install-turbotax-for-the-current-tax-year-after-i-download-it-from-the-internet/00/873710

 

If you are still having issues, please contact our phone support for further assistance. You can get the correct number by using this form: https://support.turbotax.intuit.ca/contact/