I have downloaded turbotax on this computer. I need to get a corrected activation code

[hgclark]

this is a new computer with windows 11. The tax code i have is either incorrect or i got it wrong. please help

[TurboTaxAniqua]

After checking the system and your profile, I discovered that you purchased TurboTax Online Do It Yourself Free Edition 2025. You do not need a code to use this product. To continue with your return, simply log in and use the link below. https://ww1.2025.ca.turbotaxonline.intuit.com/signin?_swlg=en

If you purchased another product directly from Intuit using a different email address, please private message me with your order information (including the order number, full name, and email address) so that I can locate it for you.

Thank you for choosing TurboTax. 

[Sandymck1348]

Can I download previous years tax file information from 2024 Turbotax Standard to 2025 Deluxe Online edition?

[Sandymck1348]

Please email a new licence code for Turbotax 2024 to [email address removed]

[TurboTaxAniqua]

@Sandymck1348 As previously stated, we do not have any orders under this email address for the tax year 2024. 

Please do not post any personal information, such as email addresses or phone numbers, as this is a public platform. If you'd like, please share a different email address so I can check. Please respond to the private message I just sent so that I can look into this further for you.

If you purchased the software from a retail store, we will not have access to your purchase record because it is a third-party purchase.