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I just want to pay and file, but the online version keeps getting stuck on a loading screen just before the payment.

I can log in, edit my work, and review it. But when I go forward in the interview towards paying and filing, I get unending loading. I've waited for up to 10 minutes multiple times, and it just kicks me out for lack of activity. 

 

How can I pay and file? 

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Accepted Solutions

I just want to pay and file, but the online version keeps getting stuck on a loading screen just before the payment.

I called, and the support staff suggested I use the Crome browser instead of Safari. It worked. 

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2 Replies

I just want to pay and file, but the online version keeps getting stuck on a loading screen just before the payment.

Same problem here!  

 

I just want to pay and file, but the online version keeps getting stuck on a loading screen just before the payment.

I called, and the support staff suggested I use the Crome browser instead of Safari. It worked.