I purchased the online version in a store in error - I want the Desktop version. Can I switch to the Desktop version? I have loaded the code but not submitted anything.

789

Moderator

Jan 29, 2023 3:41:09 PM

The codes from TurboTax Online will not work with TurboTax Desktop and vice-versa. If you bought the wrong product and need a refund, please use this form: https://turbotax.community.intuit.ca/community/after-you-file-questions/help/how-do-i-get-a-refund-for-a-turbotax-product/00/873559

New Member

Feb 2, 2023 2:15:36 PM

Thanks so much! My refund has been approved but I'm not sure how I get the money. Will it be e-transfered to me -- or a cheque mailed or how? Thanks.

Intuit Alumni

Feb 3, 2023 5:27:52 AM

If you used a credit card to buy your product, the amount of the refund will be reversed back onto that same card. Note that if the software was bought from a 3rd party retailer the refund is usually processed within 2-3 weeks, but processing time can vary based on your credit card company.

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I purchased the online version in a store in error - I want the Desktop version. Can I switch to the Desktop version? I have loaded the code but not submitted anything.