Did you accept an upgrade along the way or do a spousal return with your spouse as this would count for 2 separate returns?
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The turbo tax is good for up to 8 returns. I did pay for the software and have a code which is not working.
Did you go to turbotax.ca/activate? Please make sure that you go there and enter your code. If you get an error message please let us know what it says.
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Can you please confirm that you purchase TurboTax Online software and not the TurboTax Desktop- CD/download version?
When you first went to activate your code- did you get the same message "something went wrong"?
So can anything be done to correct this, because I did use the activation code required when I started my taxes.
We sent you a private message. We will verify your code to be sure its valid.
We can't enter any personal information in a public forum. I have your code and will verify it.
Please sign in to your online account using the following link: https://ww1.2023.ca.turbotaxonline.intuit.com/signin?_swlg=en Please let me know if it shows how many returns you have left to use.
Doesn't tell me how many are left, software says up tp 8 returns. I tried to file for my son and it wouldn't go through. So is there a fault in the software I purchased? I'm returning it to the store I bought it at.
We are verifying the issue- we will have a response shortly.
I'm following this thread. I have the same problem with my Deluxe online edition. Was the issue resolved?
@jm_tiratira Please try entering your code in the coupon code box on the payment screen.
So I should be able to use that code in the coupon code box? How many returns will I be able to use it for?
@jm_tiratira It should bring you to the activation link again, and then work normally once the code is accepted there.
I've already paid for a software with a CD supplied, so I'm all good. But I want to get a refund from the Deluxe Online Edition.
Please use the form on this FAQ to request a refund: https://turbotax.community.intuit.ca/community/after-you-file-questions/help/how-do-i-get-a-refund-for-a-turbotax-product/00/873559
Just wondering if this got resolved. I’m experiencing the same thing.
$42 for mine and spouse return if I will add my spouse.
If you are doing a spousal return, you are doing 2 returns at the same time and are being charged for 2 returns as there will be 2 separate returns to be filed. If you started with our free software you may have needed to upgrade.
Your information may not have changed but the Canada Revenue Agency (CRA) changes the way things are calculated every year which might make a difference in certain deductions or new credits being allowed. When you start a new return, TurboTax will ask you questions about your tax situation and recommend the best product for you. As you work on your taxes, you may have to change products based on the complexity of your return. You may be upgraded to help claim expenses you’re entitled to, but might not know about.
There might be donations in box 46 of your T4 or Employee-paid premiums (medical) in box 85 of your T4 which would require an upgrade to allow you to claim additional credits not included in the free version. Please see the list below enumerating what is or is not included in the free version.
Simple tax returns include:
Employment income
Pension income
Other employment income such as tips
RRSP contributions
Child care expenses
COVID-19 benefits and re-payments
Unemployment (EI) and social assistance
Worker’s compensation
Disability amount
Worker’s benefit
Amount for eligible/infirm dependents
Tuition, scholarships, bursaries, grants, student loan interest
Caregiver tax credit
Disability transfer
Home accessibility tax credit
Tax on RESPs and RDSPs
Tax installment payments
Age amount
Income, credits, and deductions not listed above are not covered by TurboTax Free, including:
Employment expenses (meals, lodging, etc.)
Donations
Medical expenses
Investment income and expenses
Rental property income and expenses
Self-employed income and expenses
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I bought the Deluxe Online edition, went to the website and activated it. Now when I want to start my return it says I have to pay $21 for each one. I already bought the package. Why is it asking for payment?
In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance. To contact them, please follow this link: Contact Us. When asked if you wish to receive an email say NO then say "speak to a representative" then hold the line.
Thank you for choosing TurboTax.