My income was well under the $20k maximum, why did I have to pay for your service this year?

[longdera]

I've never had to pay before, so why am l paying this year? Have you changed your rules?

[Kashmira-TurboTax · Accepted solution]

Thank you for your question.

TurboTax is offering a new free software this year which may meet your needs. To learn more about TurboTax Free Online, please follow this link: http://turbotax.intuit.ca/personal-tax-software/free-online.jsp?iref=tto-freemium_TY15_TTFree

If you have used TurboTax in previous years, you can sign in with the same userID and password using this link: https://ww1.2015.free.turbotaxonline.intuit.ca/signin

Thanks

[longdera]

This is of no use to me as I have already paid. How do I get a refund?