Like many others here, I’ve been reassessed by the CRA resulting in many thousands of dollars owed (interests and refunds) due to the Turbotax bug on taxes filed from 2021 - 2023. I used TurboTax with the Assist & Review service, which should have caught this error—yet the software not only allowed the claim, it provided no warnings or eligibility checks that reflected CRA standards.
After being reassessed, I followed all the steps: contacted support, submitted a claim under the Accuracy Guarantee, and provided all relevant documentation. Yet weeks have passed with no follow-up, no clarity, no accountability.
Meanwhile, I’ve already purchased TurboTax 2024, and frankly, I NO longer trust the product. Until this issue is addressed transparently, I will be requesting a full refund and advising others to avoid this platform for their tax filings.
I want to be clear:
🔸 This is not a user mistake – this is a systemic failure and bug in TurboTax’s logic and quality assurance.
🔸 I am considering escalating this matter publicly through news agencies and CRA.
🔸 I am also open to joining any legal action or class proceeding. If others are organizing, please count me in.
TurboTax owes it to its customers to acknowledge, correct this generally with CRA, and compensate for the interest and inconveniences. The Turbotax silence is unacceptable and the Snail mail 100% Accuracy process is deliberately design to frustrate and punish their paying customers.
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