keeps asking me for a code but this is not working for me...when I go back to apply the code emailed to me it starts me all over in the registration and then sends me a new code
Did you prepurchase a return for one of our online TurboTax editions? If so, you simply sign in and start a return. You'll enter your payment code at the end when you're ready to file. You can find the online version of TurboTax for tax year 2018 here: https://ww1.2018.turbotaxonline.intuit.ca/
If you purchased one of our download editions and got an Installation Key Code (IKC) on your receipt, you need to download and install TurboTax. You can find our downloads here: https://turbotax.community.intuit.ca/replies/3001486
I have tried 5 times to sign in to do my taxes but to no avail.
keeps asking me for a code but this is not working for me... I have a registered number
If you purchased the Online version you will have a card to scratch and the 11 digit number should be there.
If you have a 21 digit code that is for TurboTax download. - You will download the TurboTax version you purchased and use the IKC code which has 21 digits.
I lost the .exe file you sent me
I tried to move it to my tax folder now can't find it
Can you send me the .exe file again
You can download TurboTax CD/Download 2021 from our website.
@Viska2022
First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax CD/Download & vice-versa.
Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.
If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code?
If you have bought TurboTax CD/Download, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax CD/download edition here: Choose the 2021 TurboTax edition you need (for Windows). You can download older versions of TurboTax CD/download edition here: Where can I download the CD/download edition of TurboTax?
If you are still not able to resolve your code issue, please contact our phone support team at 1-888-829-8608