Just as I was ready to complete my taxes and file, I began to get the message below, now four or five days ago. I phoned and spoke to someone who spent a lot of time trying to solve the problem. He finally told me he would talk to the tech team. Three-five minutes later, he said that other customers were experiencing the same thing, and that I should receive an e-mail on Sunday or Monday. It is now Wednesday: no email, and the same problem keeps occurring. I am extremely exasperated with Turbo Tax. I spent many hours preparing the taxes to be filed. (Furthermore, it is difficult to find ways to email you.) I feel like the hours I have spent trying to RESOLVE the problem should result in some financial consideration from TurboTax, but most of all I want to BE ABLE TO ACCESS THE WORK I'VE DONE AND BE FINISHED WITH IT! Please A) Resolve this problem and B) contact me SOON to let me know I can get the job over with.
This should not have happened. Don't worry - your data has been saved.
Our TurboTax application has stopped working properly. It rarely happens; we're sorry it happened when you were using it.
Maybe the puppy helps, but you're probably mad and we're already hard at work fixing it.
Please check back again soon. We should resolve this quickly.
You can also contact our support team at https://support.turbotax.intuit.ca/contact/
Thanks for your patience,
The TurboTax Team
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